Doeren Mayhew is a $235 million tax, assurance and advisory firm headquartered in Troy, Michigan with 18 offices across the country and abroad. Founded in 1932, Doeren Mayhew is recognized as the 46th largest CPA firm in the U.S. and is positioned for successful future growth. If you want to join a rising firm that is consistently named among the 50 best-managed firms in the nation, this is the firm for you.

Acts as liaison between clients, insurance carriers and producers, managing client relationships, renewals, open enrollment and day-to-day benefit inquiries. Ensures plan compliance, analyze coverage options, resolve issues, and drive retention by providing guidance on health, dental, vision, life and disability plans.

Responsibilities:

• Maintains strong client relationship management by serving as a contact for assigned accounts, addressing inquiries and fostering long-term loyalty.
• Collaborates with various internal departments to ensure client satisfaction.
• Works with carrier representatives to coordinate activity for the smooth implementation of new plans.
• Conducts proactive meetings through conference calls and possibly onsite meetings to maintain high satisfaction levels.
• Gathers client census data, current / renewal plan design and rate information, historical claims experience data, and any additionally related materials required to prepare RFP for client renewals and prospective groups.
• Coordinates annual renewals, negotiating with carriers for best rates, gathering data, and preparing proposals/presentations.
• Handles plan changes, enrollments, terminations, and billing issues.
• Organizes open enrollment meetings and guide employees through selection of plans.
• Troubleshoots escalated claims and coverage issues.
• Maintains all client information in accordance with both company procedures and HIPAA regulations.
• Ensure the client data is accurate and current upon each renewal and throughout the policy period.
• Follows company procedures to achieve positive audit results.
• Assists with special projects as assigned.
• Other duties as assigned.

Requirements:

• Bachelor’s degree or applicable minimum of 3 + years client services and/or experience in insurance, benefits administration, and account management
• Ability to obtain Life, Accident, and Health insurance license preferred

Qualifications and Skills:

• Excellent communication, negotiation, analytical skills, and an understanding of benefits software.
• Strong written and verbal communication skills.
• Time management
• Ability to manage change
• Dependability
• Attention to detail
• Customer service focused
• Payroll experienced is preferred

Physical Demands and Work Environment

• Primarily sedentary, working at a desk using a computer and phone for 6–8 hours daily.
• Occasional movement around the office and to meeting rooms.
• Requires clear hearing and speaking abilities for client calls and meetings.
• Moderate noise levels are typical of an open office environment.

Doeren Mayhew is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race; color; religion; national origin; sex; age; disability; sexual orientation; gender identity or expression; genetic predisposition or carrier status; veteran, marital, or any other status protected by law.

"Doeren Mayhew" is the brand name under which Doeren Mayhew Assurance and Doeren Mayhew Advisors, LLC and its subsidiary entities provide professional services. Doeren Mayhew Assurance and Doeren Mayhew Advisors, LLC (and its subsidiary entities) practice as an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable law, regulations and professional standards. Doeren Mayhew Assurance is a licensed independent CPA firm that provides attest services to its clients, and Doeren Mayhew Advisors, LLC and its subsidiary entities provide tax and business consulting services to their clients. Doeren Mayhew Advisors, LLC and its subsidiary entities are not licensed CPA firms.